Terms of Service
Agreement
These terms are an agreement between you and Muhammad Aashir Shehzad, who runs Bookar in Pakistan. By creating an account or using Bookar you agree to them and to our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use Bookar.
Who can use Bookar
- You must be at least 13 years old.
- If you are under 18, you may use Bookar only with your parent's or guardian's permission, and they are responsible for bookings and payments you make.
- Ground owners must be 18 or older, hold a valid CNIC and have the right to rent out the ground they list.
- One account per person. Keep access to your email secure; anyone who can read your sign-in codes can use your account.
What Bookar does
Bookar is a marketplace that connects players with independent ground owners. Bookar does not own or run any ground and is not a party to the booking between you and the owner. The owner is responsible for the ground, its safety, staff, and for the listing being accurate.
Prices, payments and fees
- Owners set their prices. The total, the advance and the balance are shown before you reserve, and what you see is what you pay.
- Bookar charges players no booking or service fee and currently charges owners no commission. If that ever changes, we will tell you in the app at least 30 days before it applies, and show any fee before you book.
- Reserving holds the slot for 15 minutes. In that time you send the advance directly to the owner's Easypaisa or JazzCash account shown in the app and submit the transaction details. The rest is paid at the ground.
- Your wallet provider may charge its own transfer fee; Bookar does not receive it.
- Only send money to the account shown on the payment screen. Bookar will never ask for your wallet PIN, password or a one-time code.
- Owners may reject a booking only if they did not receive the payment described. A rejected booking is cancelled and its slots are released.
Cancellations and refunds
Refunds are covered by the Refund & Cancellation Policy, which is part of these terms. In short: the advance goes straight to the owner, so refunds come from the owner, and an owner who cancels must refund your advance in full.
Rules for ground owners
- Keep your listing accurate: photos, prices, opening hours, facilities and address.
- Only upload photos you took yourself or have permission to use.
- Honour every booking that was submitted. If you must cancel, or the ground is unavailable, refund the customer's full advance within 7 days.
- Reply to refund requests and messages promptly, and only reject payments you genuinely did not receive.
- The payout account you give must be in your own name.
- You are responsible for your own taxes, permits and compliance with local law.
- We may hide listings or suspend owner access for false information, repeated complaints or breaking these terms.
Reviews
- Only customers with a completed, paid booking can review a ground, and only once per booking.
- Reviews must describe your own real experience. No fake reviews, reviews of your own ground, or reviews written for payment, discounts or any other reward.
- Owners must not offer rewards for reviews, pressure customers to change them, or ask for only positive ones.
- We remove reviews that contain abuse, hate, threats, spam or personal information, but never just because they are negative.
Your content
You keep ownership of the photos, listings, messages and reviews you add. You allow Bookar to store, display and share them inside the app as needed to run the service, and to remove them if they break these terms. You confirm you have the right to everything you upload.
Things you must not do
- Make fake bookings, submit false payment details or screenshots, or hold slots you do not intend to pay for.
- Harass, threaten, scam or spam anyone, or share other people's personal information.
- Impersonate someone, or use another person's account or payout details.
- Copy or scrape the app's data, interfere with its security, or use it for anything illegal.
Ending your account
You can delete your account at any time from Settings. We may suspend or close an account that breaks these terms or puts other users at risk, and will tell you why unless the law prevents it.
Responsibility
We work to keep Bookar available and accurate, but it is provided "as is". To the extent the law allows, Bookar is not responsible for the condition of grounds, injuries or losses at a ground, or disputes between players and owners, though we will help resolve disputes reported to us. Nothing in these terms removes rights you have under consumer protection law.
Changes and governing law
If we change these terms in an important way, we will show the new version in the app and ask you to accept it before you continue. These terms are governed by the laws of Pakistan.
Contact
Muhammad Aashir Shehzad, Bookar, Pakistan. Email: bookar.support@gmail.com