Refund & Cancellation Policy
Where your money goes
The advance you pay goes directly from your Easypaisa or JazzCash account to the ground owner. Bookar never receives or holds your money and charges you no fee, so refunds are paid by the owner. The balance is paid at the ground, so you never pay it for a game you don't play.
Before you pay
Reserving holds your slot for 15 minutes. Until you submit payment details you can cancel from the payment screen at no cost, and the slot is released straight away.
If the timer ran out after you paid
- Tap "I Already Paid - Submit Details". If the slot is still free and hasn't started, it is held again for 10 minutes so you can submit your details. This works once per booking.
- If the slot was taken in the meantime, tap "Message Owner". A refund request with your booking details is written for you, and the owner must refund your advance in full.
If the owner cancels or rejects
- If the owner cancels your booking, or the ground can't be used at your booked time, you are entitled to a full refund of your advance, paid by the owner within 7 days.
- If the owner rejects your payment details, it means they could not match your transfer. If you did pay, message the owner with your receipt; if the payment is confirmed, they must refund it in full or reinstate your booking.
If you need to cancel
Once payment details are submitted, message the owner from your booking to cancel. Whether your advance is refunded is up to the ground's own cancellation rules, so ask the owner before booking if you are unsure. The balance is never charged for a game you cancel or miss.
If something goes wrong
If an owner doesn't reply or refuses a refund this policy entitles you to, email bookar.support@gmail.com with your booking ID (shown on your receipt). We will contact the owner, review the evidence, and may suspend owners who don't honour this policy. Bookar cannot reverse wallet transfers; for a transfer you did not make, contact Easypaisa or JazzCash customer support immediately.