Privacy Policy
Who we are
Bookar is a sports-ground booking app run by Muhammad Aashir Shehzad in Pakistan ("Bookar", "we", "us"). We are responsible for the personal data described here. Questions or requests: bookar.support@gmail.com.
What we collect
We only collect what the app needs to work:
- Account: your email address (to send you sign-in codes), and the display name and profile photo you choose to add.
- Bookings: the ground, date, time slots, prices, advance amount and status of each booking you make.
- Payment details you submit: the account holder name, mobile number, transaction ID and receipt screenshot of the Easypaisa or JazzCash transfer you made to the ground owner. We never ask for or store card numbers, wallet PINs or passwords, and we do not process payments ourselves.
- Ground owner applications: your full name, CNIC number, WhatsApp number and the Easypaisa or JazzCash account you want to be paid into.
- Ground listings: name, address, city, map coordinates, photos, prices, opening hours, amenities and description.
- Messages you exchange with ground owners or customers in the app.
- Reviews: your star rating, tags and comment, any feedback you send privately to an owner, and owner replies.
- Your agreement to these terms: which version you accepted, when, and your confirmation that you are 13 or older.
- Basic technical data our hosting provider records when the app contacts our servers, such as IP address and request times, used for security and to keep the service running.
Location: only if you allow it, the app uses your device location to sort grounds by distance and to work out your city, and (for owners) to fill in a ground's address. Your own location is never sent to our servers. To turn coordinates into an address, your phone's built-in location service (Google on Android, Apple on iOS) is used. A ground's address and coordinates are stored because they are part of its listing.
We do not collect your contacts, track your location in the background, use advertising identifiers, or include any advertising, analytics or tracking software.
How we use it
- To create and run your account and sign you in.
- To hold slots, record bookings and let the ground owner check your payment.
- To verify ground owners before they can list grounds or receive payments.
- To deliver messages between customers and owners.
- To show reviews and keep them genuine (only customers with a completed, paid booking can review).
- To remind you before your game, if you keep booking reminders on (handled on your phone).
- To prevent fraud and abuse, resolve disputes, answer support requests, and meet legal obligations.
We do not sell your data, use it for advertising, or share it with data brokers.
Who can see your information
- The owner of a ground you book sees your display name, the booking, the payment details you submitted (name, mobile number, transaction ID, screenshot), your messages to them, and your review of their ground, including private feedback.
- Customers paying an advance see the ground owner's name and the Easypaisa or JazzCash account number and account name they must send it to. Owners: your CNIC and WhatsApp number are never shown to customers.
- Anyone using Bookar can see ground listings and public reviews. Reviews show only your first name and last initial.
- The Bookar team can see owner applications (to verify them) and may look at booking, payment and message records when needed to resolve a dispute, investigate abuse or answer a support request.
- Service providers that run the app for us: Supabase (database, sign-in, file storage and sending sign-in emails) and your phone's platform services (address lookup; Google Maps if you tap "Get Directions").
- Authorities, if the law requires it or to protect someone's safety.
Where your data is stored
Our data is hosted by Supabase, whose servers may be outside Pakistan. Data is encrypted in transit (HTTPS) and database rules restrict each account to its own bookings, messages and applications. Payment screenshots are kept in private storage and opened only through short-lived links. Profile photos and ground photos are stored publicly so the app can show them: anyone with a photo's link can view it, so don't upload photos you want to keep private.
How long we keep it
We keep your data while your account exists. When you delete your account, we delete your profile, bookings, payment details and screenshots, messages, reviews, owner application and listings, and the photos you uploaded. Copies in our hosting provider's backups are overwritten within a limited period. Settings and notification history stored on your phone are removed when you sign out or uninstall.
Your rights and choices
- See and correct: change your name and photo in Settings. Email us for a copy of your data.
- Delete: Settings > Delete Account removes your account and data right away. You can also email us from your account's address with the subject "Delete my Bookar account" and we will do it within 30 days. While you have an upcoming booking (as a customer or on your grounds) deletion waits until it is over or cancelled, so other people's bookings are not lost.
- Permissions: location, photos and notifications are optional and can be turned off any time in your phone's settings. You can always type an address instead of using location.
- Reminders: turn booking reminders off in Settings.
- Complaints: contact us first at bookar.support@gmail.com. We reply within 30 days.
Children
Bookar is not for children under 13, and we do not knowingly collect their data. Users aged 13 to 17 may use Bookar only with a parent's or guardian's permission. Ground owners must be 18 or older. If you believe a child under 13 has an account, email bookar.support@gmail.com and we will delete it.
Cookies and device storage
The app does not use cookies or tracking. It stores only what it needs on your device, such as your sign-in session and settings. See the Cookie & Device Storage Policy for the full list.
Changes to this policy
If we make important changes, we will show the new version in the app and ask you to accept it before you continue. The date at the top always shows when it last changed.
Contact
Muhammad Aashir Shehzad, Bookar, Pakistan. Email: bookar.support@gmail.com